Yes, that's them. Here is my experience with these "great folks."

I ordered the NAV kit and the door lock kit off their website in March of 2005. I never received any kind of order confirmation. So every few months I'd call or email to inquire about the status of the order. Never heard anything back. Then, one day, about eight months later, a package arrives - the door lock kit! A few weeks later the NAV kit arrived.

I installed the NAV kit first, and it flat out did not work. I followed the directions very carefully, removed it, and reinstalled it again, but it just didn't work. I called and emailed for support and got no response. Over the course of the next few weeks I'd call or email at least once a day, and got no response at all. Dead silence. Finally I emailed them advising that I was going to file a dispute with my credit card issuer. No response. So I opened the dispute and mailed everything back to them. I received some forms from my bank, which I filled out along with printouts of the unanswered emails I'd sent.

In the the 9 months my order with Coastal was open, they never made any attempt to respond to my inquiries or help me with my product support issue. Literally, this is dozens of phone calls and emails over the course of nine months, all unanswered. They just couldn't be bothered. It wasn't until MY BANK contacted them informing them the charges had been reversed, that's when they called me. That's rather telling, isn't it?

As much as I'd like a receiver hitch for my Prius, I won't do business with those people again.